Following on from Sunny's thread, I thought I'd tell you about my experiences with BA this week. OH and I were given vouchers last year as a result of poor service during our flights to and from Chicago - not least giving my coeliac daughter an ordinary bread roll with her gluten free meal!
Two weeks ago I booked flights to Dublin in Whitsun half term using the vouchers, which had to be used by 11/01 this year. I then booked accommodation for us both and started planning our short break.
On Monday this week I looked on 'Manage my Booking' to find the ref no. so that I could book a hotel for the night before and parking. I
I was shocked to find out that our flights had been cancelled! We had not been notified and if I hadn't looked could have just turned up at the airport. There are apparently no other flights available so we can't go to Dublin. I was just told it was an 'operational' reason. I have since spoken to 2 people on the phone and received 3 emails. I have finally managed to persuade them to re-issue the vouchers - something they didn't originally want to do, but am not going to Dublin.
shezza
NOT impressed with BA!
Two weeks ago I booked flights to Dublin in Whitsun half term using the vouchers, which had to be used by 11/01 this year. I then booked accommodation for us both and started planning our short break.
On Monday this week I looked on 'Manage my Booking' to find the ref no. so that I could book a hotel for the night before and parking. I
I was shocked to find out that our flights had been cancelled! We had not been notified and if I hadn't looked could have just turned up at the airport. There are apparently no other flights available so we can't go to Dublin. I was just told it was an 'operational' reason. I have since spoken to 2 people on the phone and received 3 emails. I have finally managed to persuade them to re-issue the vouchers - something they didn't originally want to do, but am not going to Dublin.
shezza
