On Saturday, we had the council tax in for Puffins-more or less the same for a rural 2 bed apartment in Devon as for our 5 bed detached in Oxford! Luckily, we have an "owner's group" on FB, so I asked what everyone else was paying as obviously should be the same. Yes, we have been billed double for some reason!
OH went to ring them-oh dear, no phone number on the bill apart from the automated pay line. My friend Google found it for me soon enough so he dutifully rang-and rang-and rang-and rang. Eventually spoke to a woman who told him to email in his query/complaint in instead "as they deal with written enquiries more easily".
"How long till we get a reply from you?" says he
"About 5 working days"
"Roughly about the same time it takes you to answer a phone then?"
"We are very short-staffed, sir"
I could hear all this and was giggling to myself but also thought how unlike OH it was to say something like that. Guess he's just a bit fed up with faceless bureaucracy at the moment. :rolleyes:
OH made me giggle
OH went to ring them-oh dear, no phone number on the bill apart from the automated pay line. My friend Google found it for me soon enough so he dutifully rang-and rang-and rang-and rang. Eventually spoke to a woman who told him to email in his query/complaint in instead "as they deal with written enquiries more easily".
"How long till we get a reply from you?" says he
"About 5 working days"
"Roughly about the same time it takes you to answer a phone then?"
"We are very short-staffed, sir"
I could hear all this and was giggling to myself but also thought how unlike OH it was to say something like that. Guess he's just a bit fed up with faceless bureaucracy at the moment. :rolleyes:
