They have a "System" for ordering reguar medication, which rarely works. I get a text to say my meds were ready so went down there to get it, to find only 1 of 5 things was there! "Oh, that was on a seperate sheet, they said." I asked if they could possibly dispense the other 4 things at the same time as I didn't want to make 4 more trips back (or even one, as I thought how stupid they were to have sent me a text in the first place). Then I'm told a med I use to steady my irregular heartbeat is in short supply will not be available until July at the earliest and that they have known about it for some time (but not seen fit to tell me.) When I asked what I should do then, they said they would contact my GP to put me on "something else" I was livid.
When exactly was somebody going to tell me, the patient, about this? I presume that when it was eventually ready-because of course there will be a delay now while an alternative is found-I would just go to collect it and find a completely different drug in the bag and nobody have discussed it with me! The woman acted like I shouldn't have felt like that because there were lots of other worried people in my position. I'm sure there are, so does that mean we all have to be treated so carelessly? Fact is, I tried some awful drugs with dreadful side-effects until we found this one, such that the Cardiologist at the hospital said if this didn't work, we should consider an operation to correct the "mis-firing conduction of the heart". Blimey, I feel a bit scared now. I think this was handled SO badly by Boots that I don't trust them any more.
Rather cross with Boots Pharmacy
When exactly was somebody going to tell me, the patient, about this? I presume that when it was eventually ready-because of course there will be a delay now while an alternative is found-I would just go to collect it and find a completely different drug in the bag and nobody have discussed it with me! The woman acted like I shouldn't have felt like that because there were lots of other worried people in my position. I'm sure there are, so does that mean we all have to be treated so carelessly? Fact is, I tried some awful drugs with dreadful side-effects until we found this one, such that the Cardiologist at the hospital said if this didn't work, we should consider an operation to correct the "mis-firing conduction of the heart". Blimey, I feel a bit scared now. I think this was handled SO badly by Boots that I don't trust them any more.
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